Within our Operations department we are looking for a Quality Manager to strengthen the Center of Excellence (CoE).
As a Quality Manager you will structurally increase and perpetuate the quality of the services and processes within Operations, for example by providing substantive support to the Team Leads and Process Owners involved. The Plan-Do-Check-Act (PDCA) cycle will be followed in this regard. In this way you actively contribute to an efficient and process-driven Operations department where the service provision meets the expectations of the SNCB management, and where the customer holds a central position.
As a Quality Manager, these are your most important tasks:
As Quality Manager you also take on the role of Process owner for Service Level Management, Service Catalogue Management and/or Knowledge Management. In the role of Process Owner you are the representative of the process and you take on end-to-end responsibility ("accountability") for, among other things, the process design, role descriptions, process measurement, process validation and process improvements: