You manage the customer (SNCB/NMBS) and the supplier relationships from a to z and you act as SPOC.
You manage and optimize the Infrastructure, Cloud environment & Network. You ensure the follow-up of these domains according to the agreed SLA’s and OLA’s including follow-up of the financial budget.
You report to the Team Lead Business Service Management and work in co-operation with the Architecture teams, Network teams, Data Center teams and the Infrastructure teams.
Your main responsibilities are: