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System Engineer AD - MDM/Intune


Job description

As a System Engineer you are responsible for the technical development, planning and maintenance of the endpoint infrastructure in order to ensure continuity and efficiency of the endpoint infrastructure that meets the needs of the SNCB organization, including its branches.

Responsibilities:

  • Manage the back-end and endpoint infrastructure:
    • Evaluate the backend and endpoint infrastructure environment (asset management, software distribution, security, patch management, remote control, mobile devices, printers, MFPs…) and make upgrades, changes, extensions and improvement proposals
    • Conduct feasibility studies and evaluate the various software and hardware solutions that can meet the needs of the infrastructure
    • Inform and guide the infrastructure users so that systems are used optimally and efficiently
    • Prepare the technical design in line with specific architecture requirements
    • Implement changes, upgrades and extensions to software and hardware in order to always have the techniques and possibilities that best meet the user's needs, to realize new projects or to expand existing systems
    • Provide the necessary support and maintenance to the SNCB IT infrastructure in accordance with the ITIL methodology
    • Fulfill an advisory role and providing technical advice and information to internal and external customers
  • Think critically about possible improvements in procedures and working methods within projects and within your own department
  • Act as a point of contact for the specific area of ​​expertise
  • Maintain your own knowledge and exchanging this knowledge and experience within your own field (technical) to other colleagues
  • Keep available documentation up-to-date, expand it where necessary

Requirements

  • At least 5 years of relevant experience with Active Directory - O365 - MDM/Intune(Knox)
  • Knowledge of Infrastructure STACK (OS, virtualization, imaging, deployment, scripting and management toolset) based on Windows, MacOS, Linux, Android and IOS technologies
  • Active Directory (understanding / setting up / maintaining domains, trees, forests, trusts, groups, users, OUs, sites, ...), LDAP, GPO
  • Basic knowledge of Network TCP / IP, routing, VLAN, DNS, DHCP
  • Knowledge of Service Management (ITIL minded)
  • Knowledge of Anti-virus Management (Based on IBM / TrendMicro)
  • Knowledge of Patching Management (Based on WSUS / IBM)
  • Knowledge of mobile device management (Intune, Knox)
  • Office Tools (Office 365) including collaboration tools (Exchange / Outlook, Teams, Sharepoint)
  • Knowledge of ServiceNow
  • Knowledge of Asset management based on ITIL methodology
  • Good knowledge of Dutch or French and English