Project Manager IT Operations

Your primary role is to work closely with customers to drive the successful delivery of IT projects, particularly technical projects within the Operations division of YPTO:

• 1^st, 2^nd Line Support and Technical Field services
• End user Services: Engineering and Device Platform Management
• Problem- & Change Management and Business Service Management
• Request, Fulfilement, Invoicing, Tendering
• Quality Assurance & Continuous Improvement
• Facility Security Management for Safety, Security and Building technologies
• Telecom: Telephony solutions, Radio Solutions
• Infrastructure: Infrastructure, Nework and Computing

The Project Manager will facilitate the management of scope for the customer’s requirements, plan implementations and deliver to the planned scope and budget.

Key responsibilities

• Lead project delivery from beginning to end;
• Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders;
• Develop full-scale project plans and associated communications documents following the company’s standard;
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary as per defined process;
• Ensure that project meets it’s deliverables in agreed schedule, as per the scope, within stipulated budget and as per the quality standards;
• Effectively communicate project expectations to team lead and stakeholders in a timely and clear fashion;
• Ensure project or service scope and deliverables are defined and agreed with all relevant parties;
• Liaise with client (SNCB/MNBS) and IT Teams on an ongoing basis;
• Diagnose and evaluate potential risks and issues throughout the project and executes appropriate plans to mitigate them. Reports regularly to the Team Lead and Stakeholders with regard to risks,
• Be a key member of the overall Operations Team

Exigences

Knowledge and experience

• 15 + years relevant experience with project management in the different domains in scope of the Operations division of YPTO
• Strong affinity with enterprise technology and its complexity is an added value, like active directory, Computing, storage, cloud, network
• Relevant experience and proven record in one of the following domains as PM :
  • Windows platform (8, 10, 11)
  • Mobile devices (smartphones, tablets,…)
  • Infrastructure (network, storage, computing, cloud)
• Experience within Public Sector will also be considered an asset
• Recognises and applies our Core Values: Professionalism, Respect, Entrepreneurship, Corporation and Leadership
• Demonstrated “can do” work ethic coupled with effective time management and ability to overcome ambiguously or under-defined problems
• Knowledge of Agile delivery methodology and SAFe (Essentials) are considered an asset
• ITIL Certification is a plus. Project Methodology Certification is a must.
• Can facilitate Steerco, project update meetings and guide resources.
• Possesses the ability to communicate, present and produce documentation on various levels for differing audiences
• Proficient in Dutch or French, and English.

• Is sustainability high on your priority list?
• Are you keen to finetune your PM skills and learn new skills?
• Do you have good organisational skills and the capacity to lead?
• Do you have technical skills in the Operations domains as mentioned above?
• Do you have the ‘Can do’ attitude to deliver project successfully?
• Would you like to help shape the future of the Belgium Rail IT?
• Is sustainability high on your priority list?

Interested? Then come and join us!

Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;
• 35 days of leave;
• a company car + a public transport season ticket;
• a target bonus;
• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
  • hospitalisation and dental care for the whole family;
  • outpatient costs (= medical costs separate from hospitalisation);
  • group insurance: supplementary pension, work disability and death (cafeteria plan);
  • accidents at work (extralegal);
• meal vouchers and eco-vouchers;
• net allowances for remote working and carwash + internet budget.