Solution Delivery Lead Traffic Information

As NMBS- SNCB’s IT company, YPTO is part of the Belgian Railway family making sure that the Belgian railways continue to move forward and that train passengers can travel in a modern and sustainable way.

The recently approved NMBS-SNCB « Rail Vision 2040 » has the ambitious goal to make sure that more people, companies & organisations choose the train as their preferred mobility tool. Not to forget, after all, rail being the most climate-friendly mode of public transport compared to other modes of public transport today.

Next to that, in a world of modern and sustainable mobility, new services and applications using digital technology are being implemented. Leading to increased and better information and communication to rail passengers and rail crew. Setting up diverse channels for purchasing tickets, a better monitoring of assets and further increase automating operational processes. Ultimately improving efficiency and service offering.

An ambitious goal that we’re building and realising: further digitalising SNCB – NMBS, offering innovative solutions and enabling flexible services with a key focus on the end user.

The Business Area Traffic Information delivers projects for and in close collaboration with the SNCB-NMBS Directorate Transport Operations & the Directorate Stations and is part of the Solution Delivery Organisation Trains, Stations & Planning (TSP).

These directorates are responsible for the planning of the train personnel drivers, the bundle operations & the execution of real-time train traffic as well as the management of the railway stations.    

The Business Area Traffic Information is the IT partner of these directorate and manages & develops solutions in regard to:

• Train Operations
• Traffic Management
• Stations
• Planning
• Productivity Services

When it comes to the development/integration, we rely on off- and onshore teams where the developments/ integrations are being realized in a release train where and when relevant.

Solutions can be built inhouse and/or purchased  through a 3rd party.

As Business Area Lead your main tasks are managing the team responsible for the Application Portfolio, you drive the delivery of the IT solutions and you define the business processes within your business area.

Delivery:

• You ensure E2E IT-ownership for projects within the business area portfolio through engagement with Project Managers as to the creation, planning, tracking and execution of overall project plan.
• You work closely together with Business Leads, Project Managers, Product Owners and/or other business partners, ensuring alignment between IT strategy, Enterprise Architecture, Cyber Security, the Digital Roadmap & Business Strategy.
• Provide support in working out business cases, together with the Portfolio Manager & the business.
• You contribute to the set-up of the project steerco with clear roles & responsibilities, both on business & IT side as to have a clear reporting channel to all stakeholders

Collaboration & Co-creation:

• You work closely with the key business customers, stakeholders, external partners and all groups within the organisation in order to function as a trusted advisor to  challenge and formulate the IT needs and create value.
• You interact effectively with the Project Managers, Portfolio Management, Product Management, Architecture, Solution Design, Services Delivery and Support teams to ensure we build the quality products to support our business goals and customer experience.
• You improve processes and relationships for resolving customer issues, project and product escalations.

Application Management:

• You are accountable for application lifecycle management of all applications in your application portfolio and organize functional support in collaboration with your application owner/TPDMs.
• You take up an advising role when it comes to risk-management (detecting, inventoring, repporting & mitigation) and you assure effective & appropriate follow-up.
• You act as support of the portfolio manager and safeguards the inflow of new demands (optimize capacity) and you provide input for the capacity planning and assess impact in case of up-or downstaffing.
• You safeguard the hand-over & documentation towards the support organisation.

People:

• You have experience in leading & managing teams including career development & performance management
• You coach & mentor your teams
• You organise an optimal workforce planning

Financials:

• You create a year- and/or long-term departmental budget proposal, aligned with the major stakeholders & the business strategy & priority.
• You hold the financial accountability including estimation and forecasting of developments.
• You manage & report on a regular basis the OPEX & CAPEX budget actuals, you identify risks & mitigate.

Vereisten

• Master’s degree in an IT- or economics study field or equivalent through experience.
• Minimum of 10 years of relevant experience within a delivery/IT environment.
• At least 5 years’ experience in managing one or more teams, experience with managing offshore-teams is a plus.
• You are comfortable working with a variety of technology and business stakeholders.
• You have excellent communication skills and a can-do delivery mindset.
• You are constructive, pro-active, and pragmatic.
• You can handle stress and a multi-focus job.
• Profound knowledge of Project Management (Agile/Safe-methodology) and IT-processes.
• You are fluent in Dutch or French & English.

Our offer

Within our open business culture, you will work behind the scenes on the digital transformation of NMBS/SNCB. You have a job with social impact and room for personal input. In addition to a good work-life balance and a competitive salary, your package includes:

• Possibility to work from home 3 days a week + flexible working hours
• 35 days of leave
• Company car + public transport pass
• Target bonus
• Hospitalisation insurance (including dental care) for the whole family, group and invalidity insurance (cafeteria plan), without own contribution
• Meal and eco cheques
• Net allowances for remote work and carwash + internet budget