Ypto is looking for an experienced SAP CRM Specialist to reinforce our team!

Because of our ongoing investment in customer experience, SAP CRM has become an important part of the system landscape at Ypto. Aside from customer service and aftersale processes, several Marketing processes and Masterdata are managed through our SAP CRM system.

CRM is connected to lots of other SAP and Legacy systems to exchange data.

The new SAP CRM Specialist will become a part of our team of experienced SAP CRM specialists who are focussed on the support and implementation of system and process improvements in SAP CRM and related systems.

Among other tasks, you will be responsible for:

  • preparing, planning and practical organization of design analyses to guarantee their smooth execution
  • making analyses and recommendations to present custom business solutions, in line with the overall (IT) strategy
  • translating analyses to functional specifications for the development team, and executing configurations
  • testing the solutions and supporting the transition to the production system
  • incident handling and change management, incl. the unit, integration and regression tests of the solutions


  • University degree or equal through experience
  • Min. 5 years fo experience with SAP CRM, incl.
  • Demonstrated track record in implementing SAP CRM in at least 2 full cycle projects.
  • Advanced (Customizing) level of experience with the CRM web UI (CRM 7.0)
  • Strong Experience with the SAP CRM Sales module and or Service module
  • Middleware/Integration experience. Experience and technical skills for the integration of SAP CRM with other (SAP) systems and solutions.
  • Excellent knowledge of core CRM Business processes in a B2B and B2C environment
  • Knowledge of business processes in a B2B and B2C environment
  • Excellent knowledge of Dutch or French (with at least decent understanding of the other language)
  • Excellent knowledge of English
What Ypto offers 

Within our open company culture you'll contribute to the digital transformation of the NMBS. You have a job with a profound impact on society and which leaves plenty of room for your own contributions. Aside from a good work-life balance and a competitive salary, we can offer:

  • Up to 3 days of remote work per week (+ flexible schedule)
  • 35 days off
  • company car + public transport subscription
  • Target bonus
  • Hospitalisation insurance (incl. dental) for the entire family, group- and invalidity insurance (cafetariaplan)
  • Meal- and Eco vouchers
  • Net fees for remote work and carwash + internet budget
Apply for this job
Apply for this job
Location icon


Department icon


Contract type icon


Share this vacancy


3 reasons to choose Ypto 

Icoon uitdagingen: bergtop

Challenging projects

At Ypto, you never stand still. Every day is different and offers the opportunity to be challenged to innovate in order to find the best solution for our customer.

Maatschappelijke impact icoon

Social impact

Through your work, you contribute to the future of Belgian railways and have a tangible impact on millions of people.

Doorgroeimogelijkheden icoon

Growth opportunities

Initiative, trust and self-management are key. You will have the support of your colleagues to develop and the opportunity to grow.

Application procedure

Did you apply for a position at Ypto? Or are you curious about how our application procedure works? We follow the four steps below each time. Depending on the position, an additional interview or assessment may be required.


CV screening

We take a close look at your CV and check whether it matches the profile you are looking for. We may call you briefly to ask about your motivation and experience.


Interviews and questionnaire

If the outcome of this screening is positive, you are invited to a (video) interview with your direct supervisor and your HR Business Partner. During these interviews, we discuss your motivation, knowledge, experience and skills as well as the content of the job. We also talk about the online questionnaire you filled in prior to the interview.


Reference analysis

Finally, we contact the references you will have provided. This way, we can make you out better.


We have a match: welcome to Ypto

Have you been selected? If so, we will be happy to draw up an attractive proposal and welcome you to our organisation.

Spontaneous application

Would you like to work with us on the future of SNCB but cannot immediately find the right vacancy? Then feel free to submit a spontaneous application. Who knows, you might soon be part of our team!