Functional Analyst Commercial Channels & Products

As NMBS- SNCB’s IT company, YPTO is part of the Belgian Railway family making sure that the Belgian railways continue to move forward and that train passengers can travel in a modern and sustainable way.

The recently approved NMBS-SNCB « Spoor Vision 2040 » has the ambitious goal to make sure that more people, companies & organizations choose the train as their prefered mobility tool. Not to forget, after all, rail being the most climate-friendly mode of transport compared to other modes of transport today.

Next to that, in a world of modern and sustainable mobility, new services and applications using digital technology are being implemented. Leading to increased and better information and communication to rail passengers and rail crew. Setting up diverse channels for purchasing tickets, a better monitoring of assets and further increase automating operational processes. Ultimately improving efficiency and service offering.

An ambitious goal that we’re building and realizing: further digitalising SNCB – NMBS, offering innovative solutions and enabling flexible services with a key focus on the end user.

A lot of work and many exciting challenges still ahead ! And you get to play your part in it. That’s a lot of impact!

Furthermore we empower our people in today’s changing world by giving trust and ownership, we instigate entrepreneurship creating a dynamic professional working environment constantly moving forward.

And that’s exactly where you and your prime analytical skills come in, join us in building that sustainable future and have a tangible impact on thousands of SNCB-NMBS workers and millions of train passengers.

About the job

• The Domain:

As Functional Analyst you’re part of the analyst team of YPTO’s Business Area Commercial Channels & Products.

The Business Area Commercial Channels & Products delivers projects for and in close collaboration with the SNCB-NMBS Directorate Marketing & Sales.

The Business Area Commercial Channels & Products is the IT partner of this directorate and manages all sales channels as well as the designated back-end and aftersales solutions (Products) of NMBS-SNCB.

These regard the website, mobile app, cash-desk, ticket vending machines, sale on board and the B2B sale channels.

When it comes to the development/integration, we rely on off- and onshore teams where the developments/ integrations are being realized in a release train where and when relevant.

Solutions can be built inhouse and/or purchased through a 3rd party.

• · The Job

As Functional Analyst you’re responsible to capture and assess business needs. You evaluate the needs and objectives of our customer and offer guidance. You dare to challenge the business as to the best solutions to accomplish the outcome.. You are « the bridge » between the business and IT.

You will be working on various projects like the Mobile App, Ticket Vending Machine, the Website that enable travellers to purchase tickets and season tickets online. And many others projects still in the pipeline!

Your responsibilities:

• Set up a functional analysis (translate the functional requirements into specifications and solutions) in line with the ICT strategy :
• You advise the customer regarding improvements, optimalisations and innovation of the business processes/information streams and applications.
• You assess the analyses to be done and based on this, you set-up your own plan of action.
• You challenge and guide the customer in validating and prioritizing their needs and you solve potential bottlenecks.
• You convert the validated and prioritized needs/problems into standard functionalities or functional specifications for a tailored made solution in a detailed functional analysis document.
• You analyse, design and document processes/information streams in order to, aligned with the ICT stratgey and business expectations, to build, buy or re-use (ICT-) solutions.
• You safeguard exisiting business and solution architecture and ask for advice tot he entreprise, system and solution architects.
• You report about the progress of the analyses, processes and proposed solution and assures formal validation of this solution within the scope of architecture, TCO and functionality.
• You flag pro-actively bottlenecks and propose potential solutions/alternatives
• You present the designed end products (proces analysis, functional testscenario’s, documentation…) to the internal & external customer.
• Project support:
• You identify and flag risk & impediments and propose actions to mitigate these risks
• You deliver workpackages/analyses or requested evalutions as upfront agreed in regard to change request.
• You deliver subject – specific input and analyses for (ICT) projects.

Vereisten

Your hard skills:

• You have good analytical and technical insights
• A minimum of 5 years working experience as analyst required
• Experience in the design of informatica applications is a plus
• Good knowledge of information technology packages like MS Office, Teams, Sparx EA, …
• Good knowledge of UML and/or an experience with other similar methods
• Good knowledge of CMS technologies is a plus
• Good knowledge of API design
• Experience with writing User Stories
• Experience with projectworking experience in SAFE/Agile/plus
• Any experience in the travel industry and/or e-commerce is a bonus
• A very good level of English, written and spoken is a must
• A very good level of either French or Dutch, written and spoken is a must

Your human skills:

• You’re teamplayer who enjoys working with others
• You have to ability to zoom out and take the helicopter view
• You have strong communication skills
• Problem solving mindset is your strong asset.
• Stress resilient.
• Result oriented mindset and attitude
• Going for result: you achieve the agreed goals and are willing to exceed those expectations.
• You’re able to work in an autonomous way
• You have the guts to flag and raise incidents/problems in a timely and correct manner and you propose possible alternative solutions.
• You’re able to handle escalations in a decisive and respectful manner towards the involved stakeholders.
• You’re pragmatic, pro-active and thrive on taking ownership.

Our offer

Within our open business culture, you will work behind the scenes on the digital transformation of NMBS/SNCB. You have a job with social impact and room for personal input. In addition to a good work-life balance and a competitive salary, your package includes:

• Possibility to work from home 3 days a week + flexible working hours
• 35 days of leave
• Company car + public transport pass
• Target bonus
• Hospitalisation insurance (including dental care) for the whole family, group and invalidity insurance (cafeteria plan), without own contribution
• Meal and eco cheques
• Net allowances for remote work and carwash + internet budget