You manage the customer (SNCB/NMBS) and the supplier relationships from a to z and you act as SPOC.

You manage and optimize the Infrastructure, Cloud environment & Network. You ensure the follow-up of these domains according to the agreed SLA’s and OLA’s including follow-up of the financial budget.

You report to the Team Lead Business Service Management and work in co-operation with the Architecture teams, Network teams, Data Center teams and the Infrastructure teams.

Your main responsibilities are:

  • Negotiate and monitor SLAs/OLA's with the customer/supplier to ensure continuity of services.
  • Coordinate the actions internally and follow them up (budget adjustment, adaptation processes, communication, ...)
  • Align with stakeholders involved (BRM, Architects , Team leads, Manager ...) in preparation for the topics to be discussed with customer/suppliers and organize the Service Review Meetings.
  • Follow up and inform the internal stakeholders regarding the following domains: Problem Management, Change Management including Service Requests, Incident Management, Release Management Process, Service (Level) Management.
  • Distribute reports as agreed in Governance, progress reports (interim and monthly), SLA reports, planned interventions and ad hoc reports.
  • Continuous improvement: collect the improvement proposals from the customer/supplier with regard to the existing services and communicate them internally.
  • Manage/monitor knowledge of services and stay informed of best practices/trends in the service management market and technological developments in the market.

Requirements

  • Master degree or equivalent through experience
  • At least 10 years of relevant experience and in-depth knowledge of IT Infrastructure, Cloud, Data Center & Network
  • Knowledge of Service Reviews and SLA reporting formatting and interpretation
  • In-depth knowledge of ITIL /IT4IT Service Management / processes, both internally and at the customer side
  • Knowledge of Dutch, French and English
  • Excellent MS Excel skills (realize studies and analysis)
  • Good communicator, conflict handling, building and maintaining relation networks, acting in an organization-sensitive manner, monitor progress
  • Taking responsibility, working in all openness, being committed, focusing on the customer
Apply for this job
Apply for this job
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Near Brussels Midi Station

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Operations

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fulltime

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3 reasons to choose Ypto 

Icoon uitdagingen: bergtop

Challenging projects

At Ypto, you never stand still. Every day is different and offers the opportunity to be challenged to innovate in order to find the best solution for our customer.

Maatschappelijke impact icoon

Social impact

Through your work, you contribute to the future of Belgian railways and have a tangible impact on millions of people.

Doorgroeimogelijkheden icoon

Growth opportunities

Initiative, trust and self-management are key. You will have the support of your colleagues to develop and the opportunity to grow.

Application procedure

Did you apply for a position at Ypto? Or are you curious about how our application procedure works? We follow the four steps below each time. Depending on the position, an additional interview or assessment may be required.

1

CV screening

We take a close look at your CV and check whether it matches the profile you are looking for. We may call you briefly to ask about your motivation and experience.

2

Interviews and questionnaire

If the outcome of this screening is positive, you are invited to a (video) interview with your direct supervisor and your HR Business Partner. During these interviews, we discuss your motivation, knowledge, experience and skills as well as the content of the job. We also talk about the online questionnaire you filled in prior to the interview.

3

Reference analysis

Finally, we contact the references you will have provided. This way, we can make you out better.

4

We have a match: welcome to Ypto

Have you been selected? If so, we will be happy to draw up an attractive proposal and welcome you to our organisation.

Spontaneous application

Would you like to work with us on the future of SNCB but cannot immediately find the right vacancy? Then feel free to submit a spontaneous application. Who knows, you might soon be part of our team!