Software Asset Manager

Within the Software team, you will be responsible for managing and monitoring framework contracts, budgets, purchasing, and the quality of software activities. You will also serve as the primary point of contact for all non-technical software-related needs.

Your Responsibilities:

Contract Management: Oversee ten multi-year framework contracts, ensuring timely extensions or renewals. Act as the Single Point of Contact (SPOC) for various YPTO and NMBS teams regarding these contracts.
Budget Oversight: Monitor and report on contract budget consumption, identifying trends and implementing actions for optimal budget management. Serve as the point of contact for the Controlling and Finance departments.
Software Procurement: Manage the purchasing and renewal of software using monitoring tools. This includes requesting quotes, creating and validating purchase orders, and managing the software renewal schedule.
Software Governance: Supervise the Software Approval Board, which assesses requests for new, non-standard software for NMBS.
Software Catalog Management: Maintain and update the NMBS software catalog, ensuring complete documentation for user accessibility.
Knowledge Management: Contribute to writing "knowledge base" articles for YPTO and NMBS colleagues, focusing on internal procedures and best practices related to software.
Information Portal: Help develop and maintain an "all public" information portal on the Software team's activities, ensuring up-to-date knowledge for internal customers.
Request Handling: Address incoming simple requests via email or ServiceNow, providing prompt and/or structural solutions.
Process Improvement: Assist the Coordinator in setting up processes to automate repetitive tasks.
Support to implement, configure, and maintain the ServiceNow Software Asset Management (SAM) platform
Work with IT teams to manage software assets efficiently and ensure licensing compliance
Set up custom SaaS licensing usage integrations and reclamation
Maintain and optimize the SAM platform for accurate license tracking and compliance
Collaborate with IT and procurement for software inventory and lifecycle management
Develop and enforce SAM policies and procedures
Provide SAM platform training and support to end-users
Stay updated on SAM trends and ServiceNow features
Generate reports and insights on software utilization and compliance

Exigences

At least a bachelor's degree or equivalent through experience
At least 3 years of recent relevant experience in Software Asset Management
Knowledge of/experience with:
- Writing and improving standards and procedures
- Business process improvement
- Planning/gathering requirements for business process automation
- SNOW
- ServiceNow SAM Specifics:
  - SAM Entitlements
  - Software Model mapping
  - SCCM integration
  - Intune
Enterprise Agreements

Good oral and written communication in Dutch and French, as well as business English
Experience with software lifecycle management processes, purchasing, use and phasing out software
Proven experience implementing and maintaining ServiceNow SAM or similar asset management platforms
Strong understanding of IT asset management and software licensing

Additional Preferred Skills

ServiceNow certifications (especially in SAM)
Experience with ServiceNow SAM Pro capabilities (license cost optimization, entitlement packs)
Scripting and automation experience within ServiceNow
Familiarity with ITIL frameworks

Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

the possibility to work remotely + flexible working hours;

35 days of leave;

a company car + a public transport season ticket;

a target bonus;

a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members)/
- hospitalisation and dental care for the whole family;
- outpatient costs (= medical costs separate from hospitalisation);
- group insurance: supplementary pension, work disability and death (cafeteria plan);
- accidents at work (extralegal);