In this position you will be part of a strong ServiceNow team, supporting and implementing multiple ServiceNow products and custom apps, used within various IT & other departments. Together with your fellow specialists, you bring and keep the ServiceNow solution operational, expand it and renew it at the request of the customer. You act as the expert for the ServiceNow platform or a specific product and work to maximize the potential of the platform or product. You focus on the integration of the ServiceNow solutions with other applications of our end customer SNCB and possible other suppliers. By keeping up to date with the evolvement within the platform you will help influence and guide the direction when it comes to utilizing ServiceNow to the fullest.

  • Product or Platform ownership
    • Prepare a roadmap for a ServiceNow application and contribute to the overall platform roadmap – or prepare a roadmap for the ServiceNow platform
    • Drive the implementation of this roadmap
  • Challenge, co-develop, influence and guide stakeholders on the opportunities the platform or produt offers and how needs can be met
  • Promote usage of standard ServiceNow functionalities in order to maximize benefit of product use for the customer
  • Determining the impact of possible upgrades compared to the ServiceNow platform architecture at Ypto
  • Drawing up an implementation plan to carry out such upgrades
  • Implementing major changes and projects in the current ServiceNow solution
    • Drawing up “Business / User Requirement Specifications” based on business requirements provided by the process owner or business / functional analyst
    • Drawing up functional specifications for “enhancements” (changes to the existing solution) and checking these with the stakeholders involved
    • Inventing and implementing integration solutions (interfacing) with other applications, such as SAP, monitoring applications and other possible tooling
    • Determining the impact of process changes requested by the process owners of the relevant ITSM processes
    • First point of contact for the developers during the development of those “enhancements”
    • First point of contact for IT architects, integration or security specialists
    • Providing functional support in ServiceNow to users and process owners within the organization
    • Provide timely support for user inquiries and assist in resolution of production issues
    • Perform system integration tests and manage / coordinate user acceptance tests
    • Writing out processes or user documentation, assist in user training
    • Coordination with internal and external stakeholders
    • Preparing for transition to production
    • Hypercare after go-live


  • Master's degree or equivalent through experience
  • At least 3 years of experience working from service management (ITIL (v3 & 4)) processes.
  • Knowledge of ITIL principles and experience in applying ITIL guidelines to IT service
  • At least 3 years of experience in technical implementations in ServiceNow ITSM and Now Platform services, and with at least one of the other ServiceNow applications (PPM, GRC, Performance Analytics, HR, Asset Management, Customer Service, ..).
  • Proficiency with ServiceNow components such as Service Catalog, Change / Incident / Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc.
  • Having passed at least 3 full lifecycles / deployments with process and system integration of ServiceNow with other applications.
  • Experience in configuration of ServiceNow applications
  • Expérience in ServiceNow development (ex. scripting) is considered a plus
  • Excellent general knowledge of IT architecture, IT processes, software design, interfacing protocols, existing middleware technologies, authentication and authorization setups
  • Team player with excellent communication skills
  • Good knowledge of Dutch, French and English, both orally and in writing
  • Able to work independently, strong problem solving techniques, proactive
  • Experience with offshore development teams is a plus
  • Experience working in Agile teams is a plus

Our offer

Within our open business culture, you will work behind the scenes on the digital transformation of NMBS/SNCB. You have a job with social impact and room for personal input. In addition to a good work-life balance and a competitive salary, your package includes:

  • Possibility to work from home 3 days a week + flexible working hours
  • 35 days of leave
  • Company car + public transport pass
  • Target bonus
  • Hospitalisation insurance (including dental care) for the whole family, group and invalidity insurance (cafeteria plan), without own contribution
  • Meal and eco cheques
  • Net allowances for remote work and carwash + internet budget
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Near Brussels Midi Station

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IT Analysis

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3 reasons to choose Ypto 

Icoon uitdagingen: bergtop

Challenging projects

At Ypto, you never stand still. Every day is different and offers the opportunity to be challenged to innovate in order to find the best solution for our customer.

Maatschappelijke impact icoon

Social impact

Through your work, you contribute to the future of Belgian railways and have a tangible impact on millions of people.

Doorgroeimogelijkheden icoon

Growth opportunities

Initiative, trust and self-management are key. You will have the support of your colleagues to develop and the opportunity to grow.

Application procedure

Did you apply for a position at Ypto? Or are you curious about how our application procedure works? We follow the four steps below each time. Depending on the position, an additional interview or assessment may be required.


CV screening

We take a close look at your CV and check whether it matches the profile you are looking for. We may call you briefly to ask about your motivation and experience.


Interviews and questionnaire

If the outcome of this screening is positive, you are invited to a (video) interview with your direct supervisor and your HR Business Partner. During these interviews, we discuss your motivation, knowledge, experience and skills as well as the content of the job. We also talk about the online questionnaire you filled in prior to the interview.


Reference analysis

Finally, we contact the references you will have provided. This way, we can make you out better.


We have a match: welcome to Ypto

Have you been selected? If so, we will be happy to draw up an attractive proposal and welcome you to our organisation.

Spontaneous application

Would you like to work with us on the future of SNCB but cannot immediately find the right vacancy? Then feel free to submit a spontaneous application. Who knows, you might soon be part of our team!