In this position you will be part of a strong ServiceNow team, supporting and implementing multiple ServiceNow products and custom apps, used within various IT & other departments. Together with your fellow specialists, you bring and keep the ServiceNow solution operational, expand it and renew it at the request of the customer. You act as the expert for the ServiceNow platform or a specific product and work to maximize the potential of the platform or product. You focus on the integration of the ServiceNow solutions with other applications of our end customer SNCB and possible other suppliers. By keeping up to date with the evolvement within the platform you will help influence and guide the direction when it comes to utilizing ServiceNow to the fullest.

  • Product or Platform ownership
    • Prepare a roadmap for a ServiceNow application and contribute to the overall platform roadmap – or prepare a roadmap for the ServiceNow platform
    • Drive the implementation of this roadmap
  • Challenge, co-develop, influence and guide stakeholders on the opportunities the platform or produt offers and how needs can be met
  • Promote usage of standard ServiceNow functionalities in order to maximize benefit of product use for the customer
  • Determining the impact of possible upgrades compared to the ServiceNow platform architecture at Ypto
  • Drawing up an implementation plan to carry out such upgrades
  • Implementing major changes and projects in the current ServiceNow solution
    • Drawing up “Business / User Requirement Specifications” based on business requirements provided by the process owner or business / functional analyst
    • Drawing up functional specifications for “enhancements” (changes to the existing solution) and checking these with the stakeholders involved
    • Inventing and implementing integration solutions (interfacing) with other applications, such as SAP, monitoring applications and other possible tooling
    • Determining the impact of process changes requested by the process owners of the relevant ITSM processes
    • First point of contact for the developers during the development of those “enhancements”
    • First point of contact for IT architects, integration or security specialists
    • Providing functional support in ServiceNow to users and process owners within the organization
    • Provide timely support for user inquiries and assist in resolution of production issues
    • Perform system integration tests and manage / coordinate user acceptance tests
    • Writing out processes or user documentation, assist in user training
    • Coordination with internal and external stakeholders
    • Preparing for transition to production
    • Hypercare after go-live

Vereisten

  • Master's degree or equivalent through experience
  • At least 3 years of experience working from service management (ITIL (v3 & 4)) processes.
  • Knowledge of ITIL principles and experience in applying ITIL guidelines to IT service
  • At least 3 years of experience in technical implementations in ServiceNow ITSM and Now Platform services, and with at least one of the other ServiceNow applications (PPM, GRC, Performance Analytics, HR, Asset Management, Customer Service, ..).
  • Proficiency with ServiceNow components such as Service Catalog, Change / Incident / Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc.
  • Having passed at least 3 full lifecycles / deployments with process and system integration of ServiceNow with other applications.
  • Experience in configuration of ServiceNow applications
  • Expérience in ServiceNow development (ex. scripting) is considered a plus
  • Excellent general knowledge of IT architecture, IT processes, software design, interfacing protocols, existing middleware technologies, authentication and authorization setups
  • Team player with excellent communication skills
  • Good knowledge of Dutch, French and English, both orally and in writing
  • Able to work independently, strong problem solving techniques, proactive
  • Experience with offshore development teams is a plus
  • Experience working in Agile teams is a plus


Our offer

Within our open business culture, you will work behind the scenes on the digital transformation of NMBS/SNCB. You have a job with social impact and room for personal input. In addition to a good work-life balance and a competitive salary, your package includes:

  • Possibility to work from home 3 days a week + flexible working hours
  • 35 days of leave
  • Company car + public transport pass
  • Target bonus
  • Hospitalisation insurance (including dental care) for the whole family, group and invalidity insurance (cafeteria plan), without own contribution
  • Meal and eco cheques
  • Net allowances for remote work and carwash + internet budget
Solliciteer voor deze vacature
Solliciteer voor deze vacature
Locatie icoon

Near Brussels Midi Station

Departement icoon

IT Analysis

Contract type icoon

fulltime

Nog een vraag?
Contacteer onze HR Business partner

Julie Verstichel
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3 redenen om te kiezen voor Ypto

Icoon uitdagingen: bergtop

Uitdagende projecten

Bij Ypto sta je nooit stil. Elke dag brengt afwisseling en een uitdaging om te innoveren en zo tot de beste oplossing te komen voor onze klant. 

Maatschappelijke impact icoon

Maatschappelijke impact

Je werkt mee aan de toekomst van de Belgische spoorwegen, en creëert een voelbare impact op miljoenen mensen.  

Doorgroeimogelijkheden icoon

Groeimogelijkheden

Initiatief, vertrouwen en zelf-sturing staan centraal. Je krijgt de steun van collega’s om jezelf te ontwikkelen en de mogelijkheid om te groeien. 

Sollicitatieprocedure

Heb je gesolliciteerd bij Ypto? Of ben je benieuwd naar hoe onze sollicitatieprocedure verloopt? De vier stappen hieronder worden telkens gevolgd. Afhankelijk van de functie kan er nog een gesprek of assessment bijkomen.

1

CV-screening

We  bekijken je cv grondig en gaan na of die aansluit bij het gezochte profiel. Het is mogelijk dat we je kort opbellen om te vragen naar je motivatie en ervaring. 

2

Gesprekken & vragenlijst

Na een positieve screening word je uitgenodigd voor een (video)gesprek met je rechtstreeks leidinggevende en je HR Business Partner. Tijdens deze gesprekken praten we over je motivatie, kennis, ervaring, vaardigheden en de inhoud van de functie. Ook bespreken we de online vragenlijst die je voorafgaand aan het gesprek hebt ingevuld. 

3

Referentieonderzoek

Tenslotte nemen we contact op met de door jou opgegeven referenties. Op die manier kunnen we ons een nog beter beeld vormen van jou.

4

We hebben een match: welkom bij Ypto!

Ben je geselecteerd? Dan maken we graag een aantrekkelijk voorstel op zodat we je met veel plezier kunnen verwelkomen in onze organisatie. 

Solliciteer spontaan

Wil je samen met ons werken aan de toekomst van NMBS, maar vind je niet meteen de juiste vacature? Solliciteer dan spontaan en wie weet behoor jij binnenkort wel tot ons team!