Application Owner Hastus

As Application Owner you will work within the SPS department, which stands for Sales, Passengers and Security Management.

You will be assigned to the Business Area Rail Information Mobile, which is responsible for delivering and maintaining applications used by operating personnel (Train Managers, Securail agents, Stations personnel).

It covers a wide range of applications: mobile and non-mobile applications, build in-house or externally, running in production or in delivery. These applications will enable the operating personnel to execute all their daily tasks.

As Application Owner Hastus, you’ll be taking care of an external application named Hastus, which is running in production since November 2022.

Responsibilities

In your role as Application Owner Hastus you will have a strong focus on the RUN activities, next to that you:

• Will act as the primary contact point towards the Business Product Manager/Product Owner.
• Have the end-2-end accountability for the technical side of the applications/components assigned
• Collaborate with a wide range of people to identify and define Business needs, understand the Solution Context and develop the Vision, Roadmap and Features required to meet these needs.
• Are in support of managing the full lifecycle of the assigned applications/components from the ideation phase until they are in production as well as to take them out of production when replaced by new technology or obsoletew
  • You manage the financial topics
  • This covers support activities, new features, enhancements
  • Application, infrastructure and network performance
  • Quality control on both functional & technical aspects
    
• Act as an escalation point for incidents, problems and service request within the application portfolio:
  • Take up ITIL roles where relevant - Problem mgt P3/P4
  • Supportive role during major incidents
  • Perform monitoring activities in a reactive way
  • Detect & define monitoring improvements leading to new KPIs
  • Create and ensure knowledge management of his application portfolio including processes and relevant data flows.
  • Ensure industrialization (setup + outsource) of the newly defined monitoring KPIs
  • Ensure correct dimensioning of the network & infrastructure components to cover the required current & future needs
• Have full cost ownership of the assigned application portfolio (OPEX RUN) – CAPEX is managed by the Project Manager (PM)
• Create & comment monthly reporting reflecting application, infrastructure, network & cost.

Exigences

• Minimal 5 years of experience in ICT
• Excellent analytical skills
• Excellent cooperation skills
• Belgian residency and on-premises availability up to 5 days a week.
• Fluent in English (C1+) is a must; fluent in either French (B2+) or Dutch (B2+), excellent communication skills
• Experience in design or implementations of IT applications is a plus
  
• Deep knowledge as end-user of MS Office, JIRA, Confluence…
• Result oriented & teamplayer mindset
• Resistant to stress
• Experience as member of a development/delivery team & Scrum ceremonies
• Proficiency with Azure Virtual Desktop is a plus
• Experience in the railway sector is a plus

Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;
• 35 days of leave;
• a company car + a public transport season ticket;
• a target bonus;
• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
  • hospitalisation and dental care for the whole family;
  • outpatient costs (= medical costs separate from hospitalisation);
  • group insurance: supplementary pension, work disability and death (cafeteria plan);
  • accidents at work (extralegal);
• meal vouchers and eco-vouchers;
• net allowances for remote working and carwash + internet budget.